Footnotes

Footnote: 1 1. Electronic Commerce Quantitative Report, Decision Resources Inc., June 5, 1998 as quoted in Consumer Quarterly, November, 1998, Vol. 3, No. 3 at p.2.

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Footnote: 2 2. This paper builds on an earlier one prepared for Industry Canada in March, 1998: C.E. Hart and M.G. Cochrane, ADR in Electronic Commerce: Enhancing Safety, Security and Reliability in Electronic Commerce and Online Dispute Resolution: Two Case Studies.

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Footnote: 3 3. Ontario's Civil Justice Review Task Force determined in its First Report, 1995, Table 3, p.144 that the duration of the average trial in Toronto was three days, and the average cost per litigant of preparing for and engaging in that trial was $38,200 plus disbursements.

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Footnote: 4 4. Examples include the Investment Dealers of Canada Arbitration Program for disputes between dealers and their clients, and the Ontario Court (General Division) Mandatory Mediation Program which requires all civil, non-family litigants to submit their case to mediation prior to discovery.

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Footnote: 5 5. e-business, IBM newspaper insert, February, 1998, at p. 3

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Footnote: 6 6. Consumer Quarterly, Winter, 1999, Industry Canada, at p. 1

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Footnote: 7 7. Supra, endnote 1 at p. 2.

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Footnote: 8 8. The Verisign website (http://www.verisign.com) was very helpful in providing much of this information.

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Footnote: 9 9. Much of the material on TRUST.e is drawn from its website: http://www.etrust.org

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Footnote: 10 10. http://www.etrust.org/webpublishers/pub_faqs.html

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Footnote: 11 11. LeMay, T., "How Private are Retail Web Sites?", National Post, March 24, 1999, at p. D9

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Footnote: 12 12. Supra, Endnote 11.

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Footnote: 13 13. http://www.eatons.com

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Footnote: 14 14. "If you are not completely satisfied with your purchase, Sears will refund your money." http//www.sears.ca/guar.htm

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Footnote: 15 15. "We'll gladly make an exchange or refund at any time and for any reason."
http://www.jcrew.com/cgi-bin/jnpc?session.ition-id=customerservice&node-id=guarantee

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Footnote: 16 16. "We do not want you to have anything from L.L. Bean that is not completely satisfactory."
http://www.llbean.com/about/guarantee.noframes.html

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Footnote: 17 17. Supra, Endnote 12

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Footnote: 18 18. http://info.ticketmaster.ca/tminfo/tminfo-index.htm

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Footnote: 19 19. http://www.amazon.com/exec/obidos/subst/help/bill-of-rights.html/2597-0416692-334959

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Footnote: 20 20. http://www.towerrecords.com:80/prd.1/pgen.H5K360CCG3G/help/problems-help.html;t=;d=

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Footnote: 21 21. http://www.pclaw.com/

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Footnote: 22 22. http://www.ewarehouse.net/cust-sup.htm

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Footnote: 23 23. http://www.cdma.org/new/ethics.html

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Footnote: 24 24. G. Chornenki and C. Hart, Bypass Court: A Dispute Resolution Handbook (Toronto: Butterworths, 1996) at p. 79

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Footnote: 25 25. Landau, B., Submission to Mandatory Mediation Committee of a Coalition of Canadian Mediation Organizations, Toronto, 1998, at p. 3.

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Footnote: 26 26. S. Goldberg, F. Sander, N. Rogers, Dispute Resolution: Negotiation, Mediation and other Processes (Boston: Little, Brown and Company, 1992) at p. 103

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Footnote: 27 27. www.cybertribunal.org

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Footnote: 28 28. www.law.vill.edu.

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Footnote: 29 29. www.umass.edu/dispute

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Footnote: 30 30. Alternative Dispute Resolution: Employers' Experiences with ADR in the Workplace, Report to the Chair, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives, by the U.S. General Accounting Office, August, 1997, at p. 3

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Footnote: 31 31. http://www.ilr.cornell.edu/ICR/NEW/execsum.html

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Footnote: 32 32. Court-based Mediation for Civil Cases: An Evaluation of the ADR Centre, Julie Macfarlane, November, 1995, http://acjnet.extn.ualberta.ca/docs/minagont.html

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Footnote: 33 33. Supra, footnote 11

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Footnote: 34 34. Submitted to: This email address is being protected from spambots. You need JavaScript enabled to view it. . Form found at: vmag.law.vill.edu:8080

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Footnote: 35 35. Robert Gellman, Privacy and Information Policy Consultant, March 25, 1999.

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Footnote: 36 36. Rifkin, J. & Katsh, E., "Resolving Disputes Online: A New Service is Created", Mediation News, Spring, 1998, Vol.17, No.2, p.21

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Footnote: 37 37. http://pages.ebay.com/aw/safeharbor-support.html

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Footnote: 38 38. http://www.up4sale.com/dispute.htm

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Footnote: 39 39. Ethan Katsh, Co-Director, March 24, 1999.

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Footnote: 40 40. "Internet Activity Jurisdiction Scrutinized", D. Atkin, Financial Post, March 24, 1999.

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Footnote: 41 41. B.C. Firm Wins Domain Name Case", D. Atkin, National Post, March 25, 199, p.C16.

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Footnote: 42 42. Supra, Endnote 41.

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Footnote: 43 43. Supra, Endnote 32, at p. 72, s. 4.

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Footnote: 44 44. http://umass.edu/dispute/cyber.html

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Footnote: 45 45. http://.sbs.umass.edu/alee/cyberweek/agenda2.htm

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Footnote: 46 46. www.candesign.utoronto.ca/ab_intro.html

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Footnote: 47 47. www.up4sale.com/dispute.htm